Refund Policy

How to return an order and get a refund?

To return an order and obtain a refund, follow these steps:

1. Contact us within 7 days of receiving your order. Provide your order number and attach photos of the items you wish to return. Send your request by email to: info@solaria-adastra.com .
2. We will review and process your request within 7 business days. Once approved, return the items in their original, undamaged packaging.
3. Please ensure that items are not used, worn or washed. We will not accept items that are worn, stained, damaged or altered.
4. Include your bank details to receive the refund. The refund will be credited to the original account in the currency used for the purchase.
5. Please note that you are responsible for return shipping costs, as we do not provide a shipping collection service.

What items cannot be returned?

• Deliberately damaged items
• Items returned more than 7 days after receipt
• Items delayed due to incorrect phone numbers or address information